Talked with a girl who works for a big call center nearby. The call center is for a big company that sells extended warranties on cell phones for several of the major brands of cell phones. She says they cover every type of phone except for the T-mobile phones. I don’t know why T-Mobile is excluded or what makes them undesirable.

She says that every time her phone rings it is a cell phone customer who wants to file a claim for a damaged or broken cell phone. It is her job to find out what happened and decide if the breakage is covered under their warranty or not. She says that more than half of the claims get rejected because of water damage, which is not covered.

I was surprised to find out the the most common reason a cell phone quits working is because it gets dropped into a toilet. That is a disgusting thought to me, but evidently a whole lot of people think it is important to have their cell phone with them while they use the toilet.